Packaging Details
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Otime Collections (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.otimecollections.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (289)
5 Stars (264) |
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4 Stars (25) |
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3 Stars (0) |
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Leave a Review
I always buy from this store and it comes very fast, 100% recommended.
I love it in a week already notice the difference
After i'm testing it for 3 weeks (and that one day i forget to throw it away haha) looks like some effect if it does. I leave photo, the photo above is after using them 3 weeks, the one below at the start of the treatment. I'll keep using it.
Very quickly came parcel, without damage, the product has not yet tested
all ok
Finally came my order! I waited, i thought i was old... In general, delivered straight to the mailbox❤️The box is covered with a protective film, all the information is in english, and this is cool! Immediately began to use, i will wait for the moment when i can say "lift my eyelids" Very satisfied!❤️
I order already the third from this store. The first almost used, the result is like, the eyelashes are longer than steel. The second ordered the sister, still did not come, this order was made later, but came faster
Got the parcel. Haven’t tried yet. Will write an additional feedback.
Delivery is 1,5 months. The parcel came to the office of ukrpost. i ordered for $2,43. 4 months ago i bought for trial, and this time i ordered 2 packages at once. This tool really works, you want to believe you want no. I noticed the difference, especially on the colored eyelashes, in addition, the growth of the eyelets in the eyebrows. I use before going to bed, like eyeliner, along the line of eyelash growth, and point to the areas of the eyebrows where i crossed. Photo eyelashes not included, because. No photo "before" to compare.
Ordered 17.04, came 01.06, long, last time this store did not reach me
It came in three weeks. I did not communicate with the store. i recommend
The track was not tracked, the goods came faster than thought. The box was wrinkled, but nothing, inside everything is fine. With the store did not communicate. I hope to help eyelashes, later i will add feedback
The box is mint; (it came a month before the chelny, i order not for the first time, the serum is good, but it's offensive about the box
Everything. it came. but only so much clay was with delivery. horror is simple. delivered to the wrong mail that is at the address. and at the end of the city. and it was necessary to pick up within 5 days. or she will be sent back .. this has never been .. in fact has not tried yet. well, so the goods are whole.
Product priyshov shvidko. Not school.
I arrive well on the date and in perfect condition
The parcel was 3 weeks, brought the courier sdek to the house. Today i use the first day, there are no allergies yet. If i do not forget, in a couple of months i will write about the results, the photo "do" has already done.
The goods came for 1 month. The courier brought right under the door. But the box is very wrinkled, if not for myself it was offensive. fresh, the period up to 22 years
Packed terrible! (((((the box is all crumpled (i did not try and i will not, as it is a gift, but then i will try to supplement the feedback with the result. The store sent the order the next day, somewhere in 12 hours. Ordered 15.04.2019 came 13.05.2019 in general for a month-it is considered fast!)
Product is nice. It looks just like the photo! Not sure if it works yet but I will follow up in 2 months!
Geras serumas.
Excellent, all as in the description, i recommend, it came for a month
There was a parcel very, very long. I thought i wouldn't come at all. Received by the shipping service of the fast express. The box was crumpled, but the rest is whole. On the label there is a certificate. Oil (if you can call it that) smells very nice. The brush is so. Inside the instruction. They write that you need 2-3 months for the result. Well, let's see.) If i see the effect i order more. After a time i will add a review with the result.
The order arrived in good condition, in the package. So far, i will write the result later.
just received now looking forward to trying them out
Perfectly packed.
All received thanks until i stayed store recommend
I order the 2nd bottle. Eyelashes have become significantly longer and thicker for about a month of use. Irritation and allergies were not. I recommend
The product was received, there were some difficulties, and the store sent it back to me. She came, now i'll test her in action. thanks to the seller for the honesty and speed.
Perfect. Thank you very much
I have been using this every night before I sleep for one month now.. but so far i don't see much difference. I will continue to use it for another month and see.
All cool
Came packing all the crumpled and the product was opened
Received in good time. Product meets expectations
The order came in a curve horn for a month. Everything is whole, perfectly packed in a box and a bag with a doll. In fact, only today received and caused, the result can be spoken in a month. Unpleasant sensations do not cause. I'm still very happy. Shop and store recommend.
The product has arrived in perfect condition. A month or so wait.
It came quickly, in three weeks)
Fast shipping.
The one on the right is an original q buy, compared to these are virtually identical, the only difference is the original the brush is thicker
The product went for a long time, but it's good that at all came) the product corresponds to the description, tomorrow i will start to use and in a month or two i will add a review
It came quickly enough, i was even surprised, because everyone wrote about a long delivery, ordered on march 31, it came on april 22. The whole came, the boxes are wrinkled, but not critical, i did not try to use it, i will add a month after 1-2 uses. And so the delivery and condition of the goods is wonderful. Thank you store
fast delivery..cant tell is it working because still trying it on...well packed.
The goods went three months before peter. came when the defense ended. I order the product for many years. Eyelashes grow from him. The store is honest. I recommend to buy.
shipping was actually pretty slow but the producy looks good. havent tried it yet so i dont know yet about any kind of allergic reaction or effectivness. i will add adittional feedback if i face any reaction to it
Not yet used, very long went, about 2 months
When applying a little pinch the eyes, but not for long. About the result of talking of course early-i hope for a miracle)
The parcel went for a long time, more than 2 months. Corresponds to the description. Take a second time. Ordered 2 pcs due to long delivery. One bottle is enough for a long time. Eyelashes really grow. At the beginning of masala 1-2 times a day and now i can once a week when in a day, in general when i remember. Cool thing. Take it will not regret.
The smell is pleasant. In the case did not try
Came very quickly
Before mo the goods took 20 days. In the case did not check yet, but a friend praised this product. I recommend the store and the product.