Packaging Details
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Otime Collections (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.otimecollections.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
| Positive (100%) | 5 Stars (110) |
|
4 Stars (11) |
|
|
| Neutral (0%) | 3 Stars (0) |
|
| Negative (0%) | 2 Stars (0) |
|
1 Star (0) |
|
| Buyer | Real customer reviews | |
|---|---|---|
Z***l  |
13 Feb 2019 07:58 Going for a long time. The packaging is damaged. But all together 
|
|
|
T***a |
13 Feb 2019 07:37 Shipping to Moscow for 2 weeks. The result unsubscribe later. Thank you. 
|
|
A***r  |
12 Feb 2019 06:17 The Packaging looks very good. Very liquid Consistency. 'Ll now first couple Weeks test and later report. 
|
|
B***z  |
12 Feb 2019 02:06 I like it, like the image and not so much 
|
|
|
S***v |
11 Feb 2019 08:55 To Sochi going for a long time without tracking. His Wife after the first use of happy, pleasant smell. 
|
|
K***n  |
11 Feb 2019 04:32 Thank You very much! Order more than once! Fast delivery 2-3 weeks! Recommend this store! Whey is good, just every day need to use it! 
|
|
|
P***p |
9 Feb 2019 09:45 Good 
|
|
|
V***a |
9 Feb 2019 08:17 Pleasant smell. Thin brush, easy to apply. The result will not say, just received. Time-limited to Oct 2021. 
|
|
|
M***a |
8 Feb 2019 07:56 Very long posting, but thankfully came, took as a gift, so don't try 
|
|
|
T***o |
8 Feb 2019 06:31 Very Long Service 
|
|
U***s  |
8 Feb 2019 06:30 Received the order today! Came very quickly in a week time I think ! Will give it a try and then write my review about it! The only one thing is the data it’s says Production date: 01.03.2019 and we are still in month 2 but otherwise seems to be good 
|
|
|
A***a |
8 Feb 2019 06:02 Means it pupyrchatoy package. No smell outside. Track is not monitored. Did not communicate with. Order 27.12. Sent 28.12. Delivered in Moscow region in 06.02. The result will write a month later. Product appearance happy) 
|
|
|
V***a |
8 Feb 2019 05:16 All good. Time-limited rules. The Result will wait 
|
|
|
M***o |
7 Feb 2019 12:10 Whey came in a box, well packed, took the Ukrpochta. Also comes with instruction in English. Used for 3 days, and no irritation, but repeatedly fall in eyes. Has A pleasant fragrance, funds poured one half. Carefully put the line eyelash growth in the morning and in the evening (as in the upper eyelid, and the bottom). The photo for the first day, a month will add a review 
|
|
|
E***a |
7 Feb 2019 06:22 Received the parcel with serum for eyelash growth. The whole is not wrinkled, without any damage. Can see the photo. 
|
|
|
O***m |
7 Feb 2019 05:24 Product Description 
|
|
|
E***a |
7 Feb 2019 02:15 Shipping to MO just over a month. 
|
|
J***o  |
6 Feb 2019 13:39 Very Fast Shipping ! Pretty well package, now it’s Time to try 
|
|
|
M***a |
6 Feb 2019 07:15 Packed very best, Jar заповнена good, robotі Shte probuvala potіm відпишу dodatkovy коментар, запаков 
|
|
|
Customer |
6 Feb 2019 02:07 Thank You, get faster 
|
|
|
B***a |
5 Feb 2019 12:13 Cilia after serum becomes darker and much longer, the result I really like. 
|
|
G***p  |
4 Feb 2019 08:28 Means it is very good, fast is used as well as all the photo. 
|
|
|
T***a |
3 Feb 2019 11:42 The Parcel was one and a half months. Come in good condition. Packed carefully, do not wrinkle. Chemistry does not smell, did not cause allergies. Yet satisfied. Product recommend, did not communicate with. 
|
|
|
G***g |
2 Feb 2019 19:57 Come in six weeks, this is my 4 bottle and surprisingly they were all different, the first bottle rounded to the bottom and really had an effect, the second was an empty shell, if waters poured, third also got an effective, but poured was less than half and the fourth different bottle color, the previous one was a green cap, This with a silver and a distinct stock shampoo or one bottle was not like this, think again turned out to be an empty shell, see the effect 
|
|
|
K***a |
1 Feb 2019 09:20 Delivery 24 days. Well packed. It's without damage 
|
|
|
K***r |
1 Feb 2019 06:02 Box very wrinkled. ((( 
|
|
|
A***o |
1 Feb 2019 02:59 2.12.18-1.02.19 Tomsk 155.46 rubles. Order is not the first time 
|
|
|
E***k |
31 Jan 2019 08:02 Long Service 12.11-19.01, 2 months, from China through Таджикистан? About _ about 
|
|
|
T***y |
30 Jan 2019 12:57 Ordering the serum is not the first time, is the result of cilia are strengthening. 
|
|
|
D***r |
29 Jan 2019 09:18 Order 13.12. 18 received 29.01.19. Up to G. Krasnodar. Did not communicate with. 
|
|
|
E***a |
29 Jan 2019 08:31 Super!! Shipping for 4 weeks to Moscow!! The second time, like the effect!! 
|
|
|
I***a |
29 Jan 2019 05:30 Very fast delivery (less than two weeks). Product description. Earlier has bought this product and the result was, but the need for 1,5 months to smear in the morning and evening. The results will add Review 
|
|
|
V***a |
29 Jan 2019 04:44 Dolgovato gone, but the whole package, inside there is a bit of instructions. 
|
|
R***a  |
29 Jan 2019 03:31 just arrived, not tested yet 
|
|
|
I***i |
29 Jan 2019 02:55 Came to Udmurtia 26 days. As usual no complaints. 
|
|
|
A***a |
28 Jan 2019 23:17 Ordered daily sales for 2.18 $. Long Service, almost 2 months, took away the Office UkrPost. Agent liquid consistency, odorless, does not cause allergies. The results it is too early to say, my lashes are short and not very thick, but it seems to me, that for 3 weeks use steel harder. Continues to use and hope. 
|
|
|
S***h |
28 Jan 2019 09:26 Went to Pitera 2 months, all as herein, packed well, all together, the use will add a review. 
|
|
|
G***r |
28 Jan 2019 04:48 Shipping ukrainu fast-days 10, sent the New Mail. A book with this store regularly, works. But this time reduced the estimate for packing-sloppy and presentable. 
|
|
|
D***d |
28 Jan 2019 02:54 Order from 11.11 it is 28.01 Box folded, but this claim to the shipping service. The contents are not affected. Packed well sealed, is labeled оригиенольности. Smells good, texture маслянисиая, but light, convenient brush to apply. THE set includes instruction in English. Try supplementing a review. 
|
|
|
S***o |
27 Jan 2019 19:13 Going for a long time without tracking 2,5 months. 
|
|
|
E***a |
26 Jan 2019 22:36 Fits the description of goods, packed in ordinary package, so the box is not much hesitated. THE Force has not tried, as to accomplish your goal. store extended protection buyer for which he had a special thank you. would Recommend seller and will he still. 
|
|
|
Y***v |
26 Jan 2019 10:55 It 'S for a month. Tightly packed. Is not used. 
|
|
|
S***a |
26 Jan 2019 03:10 Shipping for more than two months. The very small!!!! The brush is almost nothing ((apply uncomfortable, thin. Forced to use brush on the other, that though the cause. Before buying a-eyelashes grew quickly. It-don't know 
|
|
|
V***a |
25 Jan 2019 20:40 Shipping about 2,5 months to Kemerovo. Instruction in English. Took eyebrow eyelashes afraid to put. 
|
|
|
G***h |
25 Jan 2019 08:57 Receive more than once. Lasted For almost a year. The Effect was noticeable: greatly increased length eyelash, but thick, they did not, and darker too. So most likely result depends on the source material. The first two months is applied to every day, then-several times a week. Then-fed up and after about a month cilia has been its usual length. This time pack road was severely damaged. 
|
|
|
L***a |
24 Jan 2019 06:55 Yet the contents spilled in the Process of delivery 
|
|
|
T***n |
23 Jan 2019 09:08 Items come in Siberia for six weeks. Appearance-happy. We will look into the action. 
|
|
|
N***a |
23 Jan 2019 08:40 Delivery very fast, about 2 weeks. The Result is too early to describe. Confused that part or not fully specified, or there is no ingredient (photo) 
|
|
A***a  |
23 Jan 2019 08:08 Packaging is good, all together. Come quickly to Kazakhstan for 2 weeks. Have not tried, hopefully the result will)) 
|
|
M***a  |
23 Jan 2019 06:52 Parcel not monitored, delivery about 2,5 a month. Buy a third time, really works. Eyelashes grow for a month. Shelf Life is excellent. Recommend. 
|
|
Leave a Review
