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Our wand uses light therapy to help fight a variety of skin issues such as Acne, Wrinkles, and Hyperpigmentation.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Otime Collections (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.otimecollections.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (60)
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Leave a Review
Fast shipping! Machine is very strong - even on level 1! Your customers will love it.
Great thanks
Посылка пришла вовремя, хотя трек практически не отслеживался, все хорошо упаковано, в работе ещё не пробовала. Продавцу спасибо! Как подарочек приложили спонжик для крема.
It took only 2 weeks to be delivered, it was so fast ! Can’t wait to try it
Exactly as described
Excellent device!!!! Come in a week. Really works, I use 2 weeks, the skin fit!!!!
arrived so early the store responded to my questions I can't use it now it October next year once I put to bed.
Corresponds to description at 100%! Arrival in Belgium very quickly, about 20 days. Works very well!
Arrived very fast, the product is identical photos, after I turn to speak more product.
Everything came correct, I'll try and then after 10 days I'll send the result
I'm on time Thanks excellent product.
Looks good, came quick
Delivery is just lightning))) I want to note the delivery service all the information was accompanied by an SMS Courier Super) I wanted to very much note that we have in the city of railnovodsk how many goods were delivered to me by the delivery service always service at the height of the guys polite prompt thank you very much!!! Now the product is packed perfectly everything works, I bought the device for a gift so about the results necessarily but later)) is) to the store Thank you very much in sales!!! Very satisfied!!!
I haven't tried it yet but it looks professional
Loved arrived super fast took 15 days congratulated the store agility .... Working all right Still not tested more already liked.
Everything is super, everything works. I have not tried on myself yet, but I hope that there will be a result Fast Delivery
Very fast delivery, all functions work, already been in working order .. Thank you very much store!
The device looks very high quality. The order came 2 weeks before Novosibirsk, brought by The Courier (!!) I tried it, everything works: When I contact the skin, I feel microcurrent. About the result I do not know yet, but the skin in principle is not age, I think to try on my mother)
Very resistant packaging. Fast delivery. The device works very well. It is necessary to provide a cream or serum to use I recommend this store
Krutoooy!!!! Very quickly delivered. Quality is super.
Delivery courier, fast) the device works, the description is accurate.
Arrived after 1 month in Italy. Should I try to see if it works as described.
The device is working, made well, delivery fast
The device arrived in good packaging. Nothing's damaged. When connected, it works perfectly. We will test and improve our appearance. Thank you store.
Thank you, fast delivery, straight to the apartment!!! The device came half charged, tried immediately in work. I liked it. I tried on the cream, the gel did not have time to buy. There is easy tingling, the absorption of the cream is better, the skin is softer. Only near the eye area does not work out, slightly climb abroad near one eye, the eye slightly blushed. About the result of the suspenders from once I can not say anything yet. Generally recommend! Thank you
The goods came to Omsk for 5 days, brought a courier. Packing and goods are whole without damage.
Cool thing... Everything works, came whole. I use this-I wash my face with foam, I put any gel (Aloe from SAEM, toner Urban eco from SAEM), I drive a little on my face (very well works with gels), then I put a serum, again I drive (barely plucked), then I seal everything with cream, I drive the device-it does not stick at all, only the light works. Conclusion-the thing works hard with the gel, you drive on the cheek, and the eye or eyebrow jerks. A little afraid. And it's at minimum power. I do in a day, 10 minutes When you drive your forehead, then your head hurts. I use only a few days, the result is to speak early.
I love it. It works perfectly. Wine in a very nice original box and very well kept.
I 've tried it, we'll have to wait to see results.
Delivery 2 weeks to Ukraine, arrived by new mail. Decided before leaving a review to use a little. Special gel did not buy, used either aloe gel or serum with gold. The result saw after about a week, the skin as it became even, the pores narrowed slightly, but not as I would like, you can see the tightness, especially it became visible on the nasolabial folds. Even on the neck, wrinkles are less visible. I am very pleased with the result given that this is only in such a short time. In the photo, the result is after 10 days
Excellent product and very fast shipping
I used the device two nights in a row. I don't know if it does the effect yet, but I 've noticed some skin injuries. I put it at maximum intensity. Careful with that!
Super fast. Poebado and it works. We need to see results.
I ordered without the original package. Came in a box with a navel. Everything works. Microcurrent is tangible, depends on the level of power. For home procedures is suitable with serum and gel. Super fast shipping with tracking and sending notification
Is like the ad. Still not used.
Just like the photo, but I'm missing to prove it.
Slightly confused is not a very solid fixation. In the rest, as in the description, the device is of good quality. Delivery is very fast.
So fast I haven't received the order yet... two days working...
Honestly it's a working product!
I took it without packing. Delivery by new mail, delivery time is 18 days. Packed well. Works, charged.
All perfect loved, arrived fast thank you
Ordered 07.09 received 30.09. Everyone is happy. I order in this store not the first time. I recommend it to everyone.
I like the device. On the effect until I say, little time has passed. for use, you need a conductive gel, you can not dry it. The box was crumpled, but everything works.
so that was a fast delivery. thanks for the great service.
Excellent machine I recommend
все супер быстро и качественно. продавец молодец, рекомендую.
Рекомендую! Очень неожидано быстро пришёл, недели 2 до Киева (Украина). Проверила на геле алоэ, очень мощный! и это на единичке. Да, всё как и в описании, разные цвета, аккуратно хорошо собран аппарат. Спасибо!!
Llegó aproximadamente 2.5 semanas antes, caja sin abolladuras, el aparato y su base de carga se encuentran en bolsa protectora de burbujas individual, instructivo claro en inglés, añadiré comentarios adicionales después de cargar el equipo y usarlo tras una semana
After I try two times , I don’t know how result so far I highly recommend because it make feel your skin with your skin care products.
El aparato llegó antes de lo esperado, y funciona muy bien. Me gusta el resultado del tratamiento. Llevo usando tres semanas y estoy contenta con cómo se absorben los productos que pongo en mi piel. También mejora el acné y atenúa las arrugas. Como consejo utilizar el ácido hialurónico para ver resultados en poco tiempo. Buena compra relación calidad-precio.